Terms & Conditions

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Welcome to Levity Health & Nutrition.  Please read these Terms & Conditions carefully before booking a consultation or purchasing a coaching program. By using our website or engaging our services, you agree to be legally bound by these terms.

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1. Scope of Service & Medical Disclaimer

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• Coaching Only: Levity Health & Nutrition provides nutrition science-based consulting, education, and lifestyle coaching.

• Not Medical Advice: I am a Certified Nutrition Coach, not a Registered Dietitian, medical doctor, or licensed mental health professional. Our services do not include clinical medical nutrition therapy, medical diagnosis, or prescription of treatments.

• Client Responsibility: The information provided is for general wellness and lifestyle optimisation purposes only. It does not replace professional medical advice. Always consult a General Practitioner (GP) or qualified medical professional before making significant changes to your diet, especially if you have an underlying medical condition, take prescribed medication, or are pregnant/breastfeeding.

 

2. Client Health Status & Disclosures

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• True Disclosure: You agree to provide accurate information regarding your health history, food allergies, and medical conditions during onboarding.

• Clinical Boundaries: If you present with a complex clinical medical condition or an active eating disorder that falls outside our legal scope of practice, we reserve the right to decline service or request a formal medical clearance letter from your GP before commencing coaching.

 

3. Pricing, Payments, and GST

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• Currency: All financial transactions and service prices are quoted in New Zealand Dollars (NZD).

• GST Status: Levity Health & Nutrition is currently not registered for GST; therefore, GST is not applicable or added to your fees.

• Payment Terms: Payment for casual consultations or coaching packages must be settled in full prior to your scheduled session or package commencement, unless a structured payment plan has been formally agreed upon in writing.

 

4. Cancellation, Rescheduling, & Refund Policy

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• Rescheduling Windows: We require a minimum of 24 hours' notice if you need to cancel or reschedule a consultation.

• Late Cancellations: Cancellations made within 24 hours of your appointment, or missed appointments (no-shows), will incur a fee equal to 100% of the scheduled session cost.

• Refund Boundaries: In alignment with the New Zealand Consumer Guarantees Act, refunds are not provided for change of mind once service delivery or a coaching program has commenced. If you experience an unexpected medical emergency or extreme hardship, contact us directly to discuss pausing your program.

• "Levity Health & Nutrition reserves the right to terminate a coaching agreement at any time if a client breaches these terms, fails to settle payments, or exhibits inappropriate behaviour."

 

5. Intellectual Property

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• Material Ownership: All educational materials, PDFs, meal guides, and resources provided to you during your coaching program remain the exclusive intellectual property of Levity Health & Nutrition.

• Personal Use Only: These documents are licensed to you for your personal, non-commercial use only. You must not distribute, sell, or share these materials publicly or with third parties.

 

6. Limitation of Liability

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• To the maximum extent permitted by New Zealand law, Levity Health & Nutrition will not be held liable for any direct, indirect, or consequential injuries, health complications, or losses resulting from your implementation of, or reliance on, information provided on our website, social media channels, or during coaching sessions.

• "These terms are governed by the laws of New Zealand, and any disputes will be subject to the exclusive jurisdiction of the New Zealand courts."

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